First Home Improvements
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Проекти

адреса
Station Road Industrial Estate, Lenwade, Norwich, Norfolk, NR9 5LY
NR9 5LY Norwich, UK
Великобританія
+44-8000921112 www.firsthomeimprovements.co.uk

Відгуки

Got a new front door. The quality of the door is fine. The problem: when the salesperson came to our house and sold us a door, we were shown different types of glass that we could choose for our door. We chose one, but were concerned that part of it was transparent (which we did not want). We were guaranteed that it was NOT transparent by the salesperson, so we proceeded. Once the door was installed and after the installers left, we realized that the the glass was actually transparent! We immediately called customer support (only a couple of hours after the installation) to enquire about this, and this kickstarted a ONE YEAR back and forth between us, the company, and the financing company. The whole time they refused to admit their mistake, and refused to take the responsibility of changing the glass in the door because "we signed a satisfaction note after installation", which apparently absolves them of all the world's sins. The only solution they eventaully "offered" was a 50% discount to replace the glass at our own expense, even though this was caused by their salesman not having been truthful. This added a huge amount of stress to my family's life, and because of this anyone is able to see inside the house all the way into the toilet, so we don't feel comfortable in our own home. It made our house experience worse. After months and a huge amount of back and forth, talking to dozens of people from the company and escalating the complaint/situation multiple times, we were told that the company decided to close the complaint investigation, and would not respond to my queries regarding my complaint anymore. During the whole year they never told me how much the cost would be to replace the glass, which at this point they were even refusing to answer that question (about how much it would cost to replace the glass). I had to spend a few hours convincing someone that my question of how much the replacement cost was had nothing to do with the existing complaint, so they could actually give me an answer. The cost of replacing the glass (with the 50% discount) ended up being £107.37. We could not believe the time and effort that was spent in fighting something that was their mistake in the first place, when at the end of the day was only about £107.37. I don't think they realise how much good it would have been for them to replace this at no cost, as I would definitely have recommended their company if they had. Instead I'm here doing the exact opposite. I'm a person who never writes reviews but I'm going out of my way to let everyone know NOT to use this company's services. We refused to replace out of principle and found a different DIY solution. Do NOT use this company if you want a good experience. The price of the door itself was already a huge robbery, which I should never have agreed in the first place. There are cheaper alternatives that offer a better experience.
9 дня потому
Дата проекту: Лютого 2023