Not even deserving of 1 star!!
Turned up and didn’t bother to ring door bell or knock on the door, instead called a land line that they were told wasn’t the land line for the property just a contact number in case I couldn’t be got on phone! When they finally did arrive 7 hours later gave nothing but cheek and attitude. Ask them to take extra care with my grandmothers antique table and when I seen 1 guy lifting it in the way I had just asked him not to, I was told “shut up I know what I am doing”.
My stuff was then held in a unknown location due to their lack of common sense of actually ringing a doorbell!
And the icing on the cake my furniture is DAMAGED!!!!!!!!!
Terrible, rude, unreliable, unprofessional “business”
Space station should not be offering this service and should get a proper company on board!!
PLEASE BE AWARE OF THIS COMPANY!!!!
I would never recommend this guys to anyone, terrible service the communication with them is worse than calling an local services! Their prices are just mad! My wife was shocked how unpleasant the guy was over the phone, after reading other reviews I would think twice before using their service!!!!
Thank you so much for the move on Saturday would recommend you guys to friends and family.
Friendly Removals were brilliant. Cheapest quotation, fantastic service, punctual, quick, reliable, lovely guys, can't recommend them enough
Amazing well pleased on time and the guys were great. Would recommend to family and friends.
THE WORST EXPERIENCE EVER. Sloppy work. It has taken ages to get over what this company did to me. The whole experience was so unpleasant. My furniture was badly damaged and they will not even own up to it. You use them at your peril. Please avoid, at all costs. I will give them 1 star for simply turning up! Awful!
Bad experience.
Indeed, driver was very friendly. However, management and communication of the company was unacceptable. Driver even took my stuff and I for a long journey to the North to complete another order. I sat in the car for extra 1.5 hours and I was told to pay for that extra time as well. That was totally ridiculous.
I would 100% recommend.
We used the pack with matetials and move service to move from a 2 bed ground floor flat to a 3 bed flat on the 10th floor.
From the very start of my search for a removal company, the experience was positive. I sent out 10 requests for quotes to a range of companies, with a range of prices (from well known brands to the lessor known small local business).
Although not the cheapest, they were certainly not expensive, and in the lower end of quotes and within what I was wanting to pay.
Communication was responsive, efficient, friendly, informative, so from the very start I was confident, especially as I was going on holiday for 2 weeks and returning back 3 days before the move and needed everything in place without any concerns.
We had 3 guys, who arrived well on time (10 mins early) and were friendly, engaging, and presented themselves well overall. Working like a well oiled efficient machine, our flat was packed up with great quality boxes, paper, bubble and tape.
On the other side, the unloading and move up to the 10th floor began, and I felt my brain starting to punish me for how unfit I felt watching the machine at work. Without stopping they again set an efficient process and moved everything into our new flat, still maintaining that friendly manner.
I've moved several times in London, this was a great experience all round.
Great bunch of guys, my wife really liked them (she's the friendly people person), and we found this great value, and so then tipped them as could not fault their work ethic, quality, and approach.
Absolutely fantastic work. And indeed, very friendly. This is my third move since I came to London and it was BY FAR the best experience I had. Could not recommend more.
I had a terrible experience with this company.
The movers were incredibly slow and took 3 hours to move 15 medium boxes, a small 2-person sofa and a guitar. They were unprofessional and inexperienced in many ways:
- They dropped and dragged the sofa on the floor outside, when I complained about this they responded with 'but is it broken?- no'
- They did not know how to use a trolley. They tried to push it over a small ledge rather than to pull it over the ledge
- They did not use the trolley to load the van, instead choosing to take one or two cartoons at a time, obviously not worried about efficiency. At one point, one even went up the lift with just one box!
- There was not a seat for me in the van, despite this being part of the company policy. There was a driver there that only drove and 2 movers. I don't know why 3 men are needed to do a 2 person job.
I complained to the driver and he said I needed to call the company to sort it out with them. When I then spoke to Dylan at the company, he told me there was nothing they could do as I had already paid the drivers.
Do not use this company- they are not professional and won't accept any responsibility for their movers' actions, telling me they are 'self-employed'.
Completely Incompetents. Don't book with them! They make you choose I time slot that they just won't comply with! I insisted how important it was that they would be punctual and they couldn't guarantee me that they would arrive within one hour of the chosen time! Excuses such as "An accident could happen in the corner of your road and this is out of our control"! When I requested to cancel the appointment (more than 24hrs before the chosen schedule), they refused to reimburse me the deposit!
Had the 9am slot yesterday. Martin arrived at 8:48, and was amazing. Really quick, careful with everything - we were packed in 45 minutes and unpacked across the other side of London in 30. Would definitely recommend. Thank you
Absolutely fantastic service. Used this company quite a few times now. Reliable, friendly, very hard working, practical when things go wrong (e.g. parking issues, stairs that don't fit furniture, etc.). Just finished a 7 hr move with them and they were still smiling when they left. Would recommend to anyone.